Travel insurance is important because it will protect you if something happens while you are travelling. Travel insurance offers travellers coverage for unforeseen events, from a cancelled flight to a serious illness—or in rare cases, even aircraft hijacking . if an illness, accident, or other covered unforeseen incidents that forced a traveler to cancel or interrupt their travel plans, they face two potentially major financial losses—money invested in a non-refundable pre-payments and medical expenses that in many instances may not be covered by health insurance.

Most importantly, a travel insurance policy will provide travellers with peace of mind for any unforeseen covered accident or illness that they may suffer during the trip. The coverage will be on a cashless basis if done within the accredited network of medical providers. Otherwise, it will be paid by the Insurance Company thru reimbursement, subject to policy terms and conditions.

Filipinos travelling as fare-paying passenger on a commercial scheduled flight outside of the Philippines.

Also covered are foreigners, officially residing in the Philippines at the time of purchase of policy, living / working / studying, who want to travel as fare-paying passenger on a commercial scheduled flight outside of the Philippines to a third-party country. In this case, Philippines is their Home Country. All Emergency repatriations will be to their Usual place of residence in the Philippines.

For domestic travel, it will only be covered if triggered via a commercially scheduled flight, excluding charter or non-regular flights.

Yes, from one (1) month old up to 75 years old.

Age surcharge will apply starting at age 60 which is based on your age at the time of insurance policy application.

Travel Insurance can be purchased anytime or atleast 24 hours prior to trip departure. However, only travel insurance bought at the time of booking of the trip or at least three (3) days prior to Insured’s departure date will have the benefit or eligible for trip cancellation coverage provided that Insured has no knowledge of any unforeseeable circumstances that will possibly lead to cancellation of the trip.

RSI TravelSupport has a comprehensive travel insurance coverage which includes Medical and Emergency Expenses. It is a Cashless travel Plan for as long as you have advised the Insurer by phone call prior to hospitalization, our assistance partner in that country would be the one to handle the expenses abroad up to the limit stated in the policy, subject for evaluation and approval. In case of urgent medical necessity (a life threatening condition based on physician’s assessment), which was NOT initially notified to the Insurer 24/7 hotline, Insured must notify the Insurer PRIOR to discharge from the hospital to be covered under the policy.

RSI Travel Support also covers Accidental Death, Personal Liability abroad, Loss of Travel Documents, Trip Cancellation, Baggage Loss/or Delay, Delayed Flight, Compassionate Visit, etc.

Credit card insurance policies may only protect you for flight accidents, car rental damage or for accidental death while traveling, but this protection is usually only offered to you when you purchase your tickets with that particular credit card.

Yes, we are accredited by Schengen member countries and our travel insurance policies are acceptable by their respective embassies.

For inquiries you may contact us at telephone no. 8243-0261 to 70 or you may reach our call center no. 8459-4779.

Client may avail the Travel Insurance in both PESO and US Dollar currencies.

Yes, you should take your insurance documents with you when travelling for reference when you needed while your away.

Yes. Our on-line application for your travel insurance need is now available.

Thru the coordination of the Call Center Officers (on the 24/7 hotline we provided you) with our international network and correspondent partners, our assistance partner’s network overseas will assist you in case of emergency and they will immediately be there to support you.

To file a claim, call the Reliance HOTLINE NUMBER : (632) 8459-4779 to report the incident and Reliance customer service officer will guide you on how to formalize your claim. For trip cancellation, flight delay, missed connecting flight or baggage delay, you need to contact the Airline customer service hotline as well to obtain necessary documents such as Property Irregularity Report or written statement stating reason of the flight delay, cancellation or missed connecting flight.

No. Only the following will be eligible under the family plan.

• Four (4) family members including Principal Insured:
  • Spouses and children (ages 1 month to 21 years old, if a full time student), travelling together to the same destination with the same travel dates and conveyances
  • Coverage for the spouse and children will be up to 50% of the Principal/Main Insured

Person for Personal Accident and Medical & Emergency Expenses Including

Follow Up Treatment Cover benefits

• For Schengen, Family Package will carry 100% for Medical & Emergency Expenses and 50% for the rest of the benefits

It reimburses for unused and non-refundable portion of the following (i.e., travel and accommodation expenses and pre-paid meal expenses which the Insured paid or agreed to pay under a contract and which he/she cannot recover from any sources and the cost of excursions, tours and activities) which the Insured paid for and which he/she cannot recover from any sources and the TRIP DOES NOT PUSH THRU due to any of the following covered reasons:

a. Insured’s unforeseeable death, injury or illness;

b. The unforeseeable death, injury or illness of the Insured’s Immediate Family Member, Relative, Business associate or Travelling companion;

Business associate – a person who works at Insured’s place of business and who, if Insured were both away from work at the same time, would prevent the business from running properly.

It reimburses for unused and non-refundable portion of the following (i.e., travel and accommodation expenses and pre-paid meal expenses which the Insured paid or agreed to pay under a contract and which he/she cannot recover from any sources and the cost of excursions, tours and activities) which the Insured paid for and which he/she cannot recover from any sources and the TRIP IS CUT SHORT due to any of the following covered reasons:

1. Insured’s treating medical practitioner certifying that he/she is unfit to continue with the original itinerary
2. Serious illness, serious bodily accident or death sustained by the Insured during Insured’s trip object of insurance.
3. When the Insured has to cut short his/her journey because of the death, accident or serious illness of a family member or Relative or travelling companion ,the Company will pay for the cost of the travel back to the usual place of residence (for domestic trips) or Usual country of residence (for international trips) , whenever the Insured is unable to travel by his/her own means of transport or the means of transport hired for the trip. The Insured shall furnish the necessary evidence, documents or certificates of the event, such as a death certificates, which caused the travel to be cut short.

Trip curtailment is when the traveller’s trip is terminated prematurely and the Insured needs to return home to the Philippines or return to his/her Usual place of residence in the Philippines (in case of domestic travel) earlier than planned.

The cost of travel insurance is based on the limit of the plan, trip destination, duration of the trip and the age of the traveler and whether Individual, Family or Group Plan.

Start of Coverage: All coverages, except Trip Cancellation, commence two (2) hours before the Insured’s scheduled flight departure time.

End of Coverage: After the trip that is the object of the insurance has ended and/or Insured has returned to the Usual Place of Residence within 2 hours of the actual flight arrival time (for Domestic Travel) or the Usual Country of Residence (for International Travel) within 2 hours of the actual flight arrival time