Privacy Policy

Privacy Policy

Reliance Surety and Insurance Co., Inc. Privacy Policy Statement

This Reliance Surety & Insurance Co., Inc. Data Privacy Statement is issued in conformity with the Philippine Republic Act No. 10173 – Data Privacy Act of 2012 (DPA) and its implementing rules and regulations. This statement aims to inform customers and business partners of what and how customer information are collected; how customer data will be used, disclosed, shared, retained and disposed; how to view or modify personal information; and to remind customer rights under the DPA as subjects of these data.

About Us

Reliance Surety & Insurance Co., Inc. provide non-life insurance products and services online via our website: via agent and at our offices. We are referred here as “we”, “us”, “Our Company” and/or “Reliance Insurance”.

Our Commitment for your Protection

We assure you that your personal information with us will be held strictly confidential and will be used discreetly and professionally in offering products and services that respond to your various needs, advising you about other opportunities, and in addressing your inquiries and concerns.

We value and respect our customers and agents as the “User” and their right to privacy. We know that you purchase our products and services because you trust us that we stand behind our promises. It is our responsibility and our commitment in ensuring that the personal information you give us is secured and will take all reasonable precautions to prevent unauthorized access to that information.

Collection of Customer Data:

When doing business with Reliance Insurance, we obtain various information about you through different ways. We may collect personal identification information from you , including but not limited to:

✔ Visit the site
✔ Register on Site
✔ Inquire on Site
✔ Fill out a form
✔ Provide Quotation
✔ Process Application
✔ Communicate and respond to your queries and verify your identity;
✔ For security purposes and prevent and detect fraud or loss

The personal information we collect includes the following:

✔ Personal Information such as full name, address, email address, date of birth, Identification Numbers including but not limited to Tax Identification Number, Passport number, GSIS Number etc., contact numbers.
✔ Username and password;
✔ Information other people provide about you when using the Services, including when they send a message to you or upload information about you;
✔ User communications, feedback, suggestions, and ideas sent to us;
✔ Billing information; and
✔ Information you provide us when you or your Agent contact or engage us for support regarding the Services.
✔ Credit card information in the payment gateway.

We will collect personal identification information from you only if they voluntarily submit such information to us. If you provide personal information to us about someone else, you're responsible for telling the other person that you've provided personal information about them to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain Site related activities.

We collect personal information when you use our website, when you call us, when you visit our offices or when you otherwise get in touch with us.

While we will collect most of the information from you, we might also collect personal information about you from someone else when we are processing your application for insurance coverage or are assessing a claim under your policy. This may include another insurer, an insurance investigator, claims manager or a medical provider.

Log and Cookie Data

We may collect non-personal identification information about Users whenever they interact with our Site. General non-personal identification information may include the internet protocol (IP) address, browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system , crash data, the Internet service providers utilized and other similar information, and other standard server- log information ( Log and Cookie Data). This general information allows us to maintain, evaluate and improve our Site’s performance. We may also gather and use non-personal information to assess and to consider improvements to our products and services.

Our Site may use "cookies" to enhance your user experience. Your web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Disclosure of Information

The disclosure of personal information to other parties shall only be allowed for those parties who help us provide our products and services. This may be our Company Branches, other insurers, parties involved in supporting the claims process like assessors, loss adjusters, repairers and suppliers, investigators and recovery agents. We may also disclose such information to police, credit enforcement groups and legal advisors assisting us in providing our services to you.

Those external companies who assist us in web-hosting, maintaining our website, providing communication services and help in problem solving may also have access to your personal information for the sole purpose of providing those services. Some external companies may gather non-personal information to evaluate the effectiveness of our online marketing activities. We impose security and confidentiality requirements on how these parties handle your personal information and we limit the use of such information to the specific purposes for which they were disclosed. In addition, we may disclose your information where there is a legal or regulatory requirement to do so.

Accessing and Modifying Your Information

You and your agent may access, change, or delete information you have uploaded to the system by using the tools within the Services (for example, editing your profile information) provided by us. The Modification you made using the Service will immediately take effect.

Storage of Information

The personal information will only be stored in our system for as long as it is necessary for the purposes described in this Privacy Statement or for legal or business purposes.

Online Payments

When you make a payment on our website using your credit card, your credit card number is passed in a secure manner between our website and third party payment facility providers, such as Dragonpay, Paypal and the likes.

We use an industry-recognized payment service provider to process any insurance payments you make using this website. The service provider is required to protect your personal information on our behalf.

Getting in touch with us via the Internet

Our website enables you to communicate with us electronically using the internet. We need your email address and contact number in order to respond to your communications with us. We will not ask you to verify your identity by email. An email which appears to come from us, or which claims to be sent by us - asking for personal information should not be opened. It should be deleted immediately as it's likely to be an attempt to acquire (wrongfully) your personal details (called 'phishing'). If we need to verify your identity, we will contact you by telephone.

We keep the content of email correspondence you have with us as it will help us understand your needs and provide you with assistance.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Effective Date” date above and post the new Privacy Policy.

Contact Us

For inquiries regarding our company’s Policy Privacy Statement, or Data Processing Activities, you may reach us by sending an email to [email protected]